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Medical Records

A complete record of your care and treatment is maintained by our medical records department. These records are strictly confidential, and only authorized persons have access to them. Copies of your health records will be provided upon written request and for a reasonable fee as per State law. Copy services for HCA hospitals are provided by HealthPort:

  • Cash is not accepted; please remit payment by check or credit card
  • Checks should be made payable to HealthPort
  • Please remit payment by check or credit card; cash cannot be accepted
  • You should receive your requested copies within 7-10 business days

HealthPort
8101 W. Sam Houston Parkway South
Suite 100
Houston, TX 77072
Phone: 855-519-9682
Fax: 855-519-9683
Hours of Operation: 8 a.m. to 5 p.m. Monday through Friday

Privacy Practices
View and Print the Authorization Form

Physician requests

To request a copy of your medical records for another physician:

  • Fill out an authorization form, and ensure all grayed-out portions are complete
  • Specify the name of the physician, his/her address, phone and fax number
  • Mail or fax the completed form along with a copy of a valid state-issued photo ID
  • If you are the patient’s representative (ie: medical power of attorney) you must provide documentation indicating such, as well as a valid photo ID
  • Records are forwarded directly to the physician
  • No fee will be charged for records forwarded directly to a physician
  • You may complete an authorization form at the medical records department (8 a.m.  to 4:30 p.m. Monday through Friday) and it will be forwarded to HealthPort on your behalf

Personal requests

To request a copy of your medical records for personal use:

  • Fill out an authorization form, and ensure all grayed-out portions are complete
  • Mail or fax the completed form along with a copy of a valid state-issued photo ID
  • If you are the patient’s representative (ie: medical power of attorney) you must provide documentation indicating such, as well as a valid photo ID (You will be contacted by HealthPort and further information may be required)
  • There is a charge for personal copies of the medical records. The fee is .25 cents per page
  • HealthPort will contact you with an invoice for payment and expected processing timeframe
  • After payment, your records will be mailed to you
  • You may complete an authorization form at the medical records department (8 a.m. to 4:30 p.m. Monday through Friday) and it will be forwarded to HealthPort on your behalf
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