Our Mission, Vision, & Values

Mission Statement

We are a family of dedicated healthcare professionals committed to providing exceptional healthcare and service by exceeding the expectations of every patient, every day.

Vision Statement

To be one of the best hospitals in the country based on quality and satisfaction indicators.

Value Statement

  • Put patients first and foremost.
  • Treat each other with respect and dignity.
  • Create an atmosphere of teamwork.

Service Principles

  1. Make a positive first impression
  2. Be professional – always look your best
  3. Communicate with kindness and compassion
  4. Anticipate customer needs and keep them informed
  5. Respect the dignity and privacy of others
  6. Act like an owner
  7. Be a team player
  8. Go the extra mile
  9. Follow-up and follow through
  10. Initiate improvements based on continuous feedback.

West Houston is backed by the resources and research of HCA, one of the largest healthcare organizations in the nation.

West Houston Medical Center encourages you to report any concerns about patient care and safety to our Administrative team or Patient Advocate at 281-588-8080.

If your concerns cannot be resolved through the hospital, you are encouraged to contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints by either calling 1-800-994-6610 or email at complaint@jointcommission.org

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Average ER Wait Times

Wait times are an average and provided for informational purposes only. What does this mean?

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