Mission Statement

We are a family of dedicated healthcare professionals committed to providing exceptional healthcare and service by exceeding the expectations of every patient, every day.

Vision Statement

To be one of the best hospitals in the country based on quality and satisfaction indicators.

Vision Statement

  • Put patients first and foremost.
  • Treat each other with respect and dignity.
  • Create an atmosphere of teamwork.

Service Principles

  1. Make a positive first impression
  2. Be professional – always look your best
  3. Communicate with kindness and compassion
  4. Anticipate customer needs and keep them informed
  5. Respect the dignity and privacy of others
  6. Act like an owner
  7. Be a team player
  8. Go the extra mile
  9. Follow-up and follow through
  10. Initiate improvements based on continuous feedback.

West Houston is supported by the resources and research of HCA, one of the largest healthcare organizations in the nation.